We value a culture of respect, kindness, and effective communication.
The Ryse Health team will:
- Consider first the well-being of the patient – treat each patient with dignity in our words, behaviors, and all electronic communications with patients
- Communicate to each patient in a respectful manner and seek to understand each patient’s needs and perspective
- Promote an atmosphere that is inclusive and welcoming to all patients and will not use any racial, cultural, sexual, or other derogatory gestures or language
Patients are expected to:
- Communicate to each staff member in a respectful manner
- Abide by Ryse’s zero tolerance policy for unsafe or threatening behavior from patients. The following behaviors are prohibited and will result in being dismissed from the practice:
- Possessing firearms or any weapon
- Intimidating or harassing staff or other patients – screaming, yelling, name calling, or cursing at staff or other patients
- Incessant non-emergent calling – calling multiple times in a row or within the same day after given instruction that a clinical team member would call you back at their earliest convenience
- Continually missing appointments and misusing other resources from the practice
- Making threats of violence through phone calls, letters, email, or any other form of communication
- Physically assaulting or threatening to inflict bodily harm
- Making verbal threats to harm another individual or destroy property
- Damaging business equipment or property
- Making racial, cultural, sexual or other derogatory gestures or comments towards staff or other patients
- Understand thoughtful communication about concerns or issues is welcome and encouraged (via the patient portal, an online review, phone calls, in person, or messaging via the Bluestar app)
At Ryse Health, our goal is to help every patient make dramatic improvement in cardiometabolic health. To ensure our team has the time to achieve this goal, we are unable to support patients for needs outside type 2 diabetes and cardiometabolic health. In these cases, we will direct you to the appropriate clinicians (PCP, other specialists, Emergency Care, etc.) to assist you. Some examples of this include the following:
- Prescriptions for infections or other non-diabetes related illnesses (Covid/Paxlovid, Flu, etc.)
- Orthopedic pain unrelated to diabetes
- Chest pain or difficulty breathing